By placing an order on this website, the customer confirms that they have read, understood, and agree to the terms and conditions stated below.
Privacy Policy
31season d.o.o. collects and uses personal data (such as name, address, email, and payment details) solely to process orders, deliver products, and improve customer experience.
All personal data is handled in accordance with Serbian law and GDPR and is never shared with third parties except when required for order fulfillment or legal obligations.
Customers have the right to opt out of receiving marketing communications at any time.
All customer data is strictly protected and accessible only to authorized personnel and trusted partners on a need-to-know basis.
Refund & Return Policy
Customers may return unused items in original condition within 14 days of delivery.
Refunds are issued after the returned items are received and inspected.
Return shipping costs are borne by the customer unless the item is defective or incorrect.
Refunds will be processed to the same payment method used for the original purchase.
Complaint & Customer Support Policy
Customers may submit complaints or support requests via email or through the contact form available on the website.
All inquiries are reviewed and answered within a reasonable time, no later than 8 working days, in accordance with Serbian consumer protection laws.
Customer support is available via the official contact details published on the website.
Delivery & Fulfillment Policy
All orders are processed after successful payment confirmation.
The website offers physical goods (streetwear clothing) only.
Orders are delivered via third-party courier services.
Delivery timeframes:
- Serbia: 2–4 business days
- International deliveries: 3–10 business days, depending on destination
Delivery times may vary due to factors beyond our control, including courier operations, customs procedures, public holidays, or force majeure.
Customers will receive their ordered products at the delivery address provided during checkout.
Any applicable delivery costs are clearly displayed during the checkout process.
In case of delivery delays or issues, customers may contact our support team via email for assistance.
VAT & Currency Statements
VAT is included in the price. There are no hidden costs.
All payments will be effected in Serbian currency – dinar (RSD).
The amount your payment card account will be charged for is obtained through the conversion of the displayed price according to the current exchange rate of the National Bank of Serbia.
When charging your payment card, the same amount is converted into your local currency according to the exchange rate of payment card associations, which may result in a slight difference from the original price stated on our website.
Protection of Confidential Transaction Data
When entering payment card details, confidential information is transmitted over a public network in a protected (encrypted) form using SSL protocol and PKI system, as the most advanced cryptographic technologies currently available.
The security of data during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, with the entire payment process being conducted on the website of the bank. At no point are payment card details accessible to our system.
